Learn How to Buy on Biddy
Discover everything you need to know to start buying on Biddy.ng — from bidding and instant buying to refunds and buyer safety. This guide ensures you make smart and confident purchases every time.
How to Buy on Biddy
1. Auction
Auctions allow you to compete for an item by placing a bid that must be at least ₦1000 higher than the current bid. Bidding continues until the auction expires.
- Set a bid limit to stay within your budget.
- Turn on notifications to know when you're outbid.
- Use the “Buy It Now” option if available, to skip the auction.
If you win, your payment is held securely until the seller confirms delivery. If you lose, your funds are refunded instantly.
2. Instant Buy
For buyers who want speed and certainty. Just click “Buy Now,” proceed to checkout, and make payment using your preferred method (cards, transfer, wallet).
- Check seller rating and delivery time before checkout.
- You can request a refund if the seller doesn’t confirm delivery within the window.
3. Advert Only
Sellers list their products, but Biddy doesn't handle payments or delivery. You'll contact the seller directly via phone or chat.
Tip: Always meet in public places and avoid upfront payments to new sellers.
4. Track Your Purchases
Visit the My orders section to view order details, track delivery, and request returns.
You’ll receive emails and SMS updates for each step — from purchase to delivery.
Buyer Protection & Refund Policy
Biddy offers built-in buyer protection across all eligible purchases:
- If a seller fails to confirm delivery, you’ll receive a full refund automatically.
- If an auction is lost, your funds are instantly returned to your wallet or payment method.
- You can request a return for eligible items within 1 days of delivery.
Please note: Returns require proof (e.g., photos) and original packaging. Some categories like perishables or hygiene products may not qualify.
Smart Buying Tips
- Always check the seller’s ratings and reviews before buying.
- Enable push notifications for bidding updates and delivery alerts.
- Use secure payment methods; never agree to off-platform deals.
- Review return eligibility before making a purchase.
- Report suspicious sellers or listings directly via the product page.
Frequently Asked Questions (FAQs)
What happens if I lose an auction?
Your funds will be returned automatically, and you’ll be notified if you were outbid so you can act quickly.
Can I return a product?
Yes, within 1 days for eligible products. Go to your “My Orders” page to start the return request.
Is payment safe on Biddy?
Absolutely. All payments are securely processed. Biddy holds your funds until the seller confirms delivery.
How long does delivery take?
It depends on the seller’s delivery estimate. Most deliveries are completed within 1–5 days after purchase.